Frequently Asked Questions

Whether you're a student or jobseeker exploring your career path or an institution looking to scale support, this page answers the most common questions about how Coach delivers personalized, research-backed, and accessible career guidance at scale and on demand.

Answers For Institutions And Individual Users

Institutions

  • Coach is a free, AI-powered career coaching platform built by the nonprofit CareerVillage.org. It helps you explore careers, build skills, and prepare for internships or jobs using structured, research-backed activities. For more on Coach, visit the About page.

  • Coach offers flexible pricing tiers based on the size of your organization, level of customization, and type of implementation. Roughly speaking, we offer per-learner license or per-usage token pricing, so you can choose a model that fits your program’s needs and funding structure.

    As a nonprofit, we work with higher ed institutions, workforce boards, and edtech platforms to create affordable packages aligned with your goals.

    Schedule a demo to get a tailored quote and explore available partnership models.

  • Coach can be used as a standalone web platform or embedded into your website or platform via API or widget. You can also customize it with your own resources, data, and employer connections.

  • Coach is co-designed with career educators and built specifically for institutional use. It goes beyond general AI responses by offering structured activities backed by research and aligned to career readiness frameworks, including NACE Career Readiness Competencies and the National Career Development Guidelines. It also includes robust safeguards to minimize hallucinations and inappropriate content.

  • 90% of learners report improved career readiness. Partners report time saved for staff, stronger job search skills among learners, and improved confidence in career planning. For more on Coach’s impact, visit the Impact page or take a look at our case studies.

  • No. Coach complements your advising team and frees up capacity by handling repetitive and high-volume needs—like resume review or interview prep— with consistency and quality, so your staff can focus on deeper, high-touch engagement, high-value programming, and developing and managing employer relations.

  • Yes. Coach is SOC2, FERPA and GDPR compliant, uses strong encryption and access controls, and does not use student data to train AI models. Content moderation helps keep the environment safe and accurate. For more on safety and privacy, visit the Safety page.

  • Absolutely. You can tailor Coach’s experience to reflect your programs, majors, certifications, employer partners, or local job boards. In some instances, custom data and resources may require additional cost.

  • Coach was created by CareerVillage.org, a nonprofit dedicated to democratizing access to career advice. Coach was co-developed with over 20 career development organizations, is continuously improved through feedback from institutions, learners, and advisors, and is generously supported by Gates Foundation, Google.org, Gitlab Foundation, LinkedIn, and many others.

Still have questions?

Reach out at help@aicareercoach.org or visit the Partner page to connect with our team.

Individual Users

  • Coach is an AI-powered career coaching platform that helps you explore careers, build skills, and prepare for jobs—anytime, anywhere. It’s built by the nonprofit CareerVillage.org and is completely free for individuals.

  • Create an account and just start chatting! Coach offers guided activities for resume building, interview prep, and career exploration. You can use it on your own or as part of a class or program.

  • Yes. Coach is 100% free for individual users, with no usage limits.

  • Coach can remember helpful details you choose to share—like your goals or interests—to personalize your experience. This info is only visible to you (if you’re using Coach as part of an institution, then info will be visible to the educator or advisor who invited you, as well). You can view, edit, or disable memory anytime in Settings.

  • Coach works best in English, but does respond in most other languages if you ask. Full multilingual support is in development.

  • Ask about anything career-related—jobs that match your interests, how to write a resume, how to explain a job gap, or what salary to expect. No question is too small.

  • Yes! Coach is designed to help you explore paths, reflect on your strengths, and build a step-by-step plan—even if you're just getting started.

  • Yes. Your data is never sold or used to train the AI. Your chats are private and secure, and Coach follows strict safety and privacy protocols.

  • Use the “Feedback” tab in the sidebar, vote on Coach’s responses, or try the “Suggest an activity” feature inside the platform. We review all feedback to improve Coach.

Still have questions?

Email help@aicareercoach.org. We’re here to help.